Frequently Asked Questions

Yes Our system supports both online and offline admission workflows.

• Online: Parents can fill admission forms via the parent portal, upload documents, and pay admission fees online.
• Offline: School staff can enter admission details manually at the front desk, including document verification and fee collection.

Both methods sync to the same student database, ensuring unified record management.

Yes Schools can configure multiple admission form templates for different purposes:

• Standard admission form for new students
• Transfer admission form (for students coming from other schools)
• Re-admission form (for students returning after a gap)
• Lateral entry form (for mid-year admissions)

Each form can have customized fields based on requirements.

Yes The system auto-generates admission numbers based on configurable patterns:

• Format: [SchoolCode]/[AcademicYear]/[Sequence] (e.g., ABC/2024-25/0001)
• Reset Options: Sequence can reset yearly or continue across years
• Board-specific: Different series for CBSE, ICSE, State Board students

Schools can also manually assign admission numbers when needed.

Yes The workflow engine allows customization:

• Simple: Application → Approval → Enrollment
• Multi-level: Application → Principal Review → Management Approval → Fee Payment → Enrollment
• Test-based: Application → Entrance Test → Result → Interview → Final Approval

Each school can define their own stages and approval authorities.

Yes The admission form captures comprehensive previous education details:

• Previous school name and address
• Board/Affiliation
• Last class attended and year
• Transfer Certificate (TC) number and date
• Reason for leaving
• Academic performance summary

Yes Document management features include:

• Upload birth certificate, TC, photos, address proof, etc.
• Supported formats: PDF, JPG, PNG (configurable size limits)
• Verification workflow with approve/reject options
• Document checklist tracking
• Secure storage with access control

Yes Draft functionality allows:

• Save partially filled forms at any stage
• Resume from where you left off
• Track draft expiry (configurable, e.g., 30 days)
• Convert draft to final submission when ready

Parents receive email reminders for incomplete applications.

Yes Fee automation includes:

• Auto-link admission fees based on class/board/category
• Generate fee invoice upon admission approval
• Apply early-bird discounts automatically
• Block enrollment until admission fee is paid (optional)

Yes Multi-level approval workflow supports:

• Up to 5 approval levels
• Role-based approvers (Class Teacher → Coordinator → Principal → Management)
• Conditional routing based on category (e.g., RTE admissions go to special committee)
• Email/SMS notifications at each stage
• Audit trail of all approvals

Yes Rejection tracking includes:

• Mandatory rejection reason selection
• Rejection dashboard with analytics
• Appeal mechanism for parents
• Historical data for compliance reporting

Yes The system maintains year-wise enrollment records:

• Complete academic history across years
• Class/Section assignment per year
• Fee structure linked to each academic year
• Attendance and marks segregated by year

Yes Grade Advancement feature allows:

• Bulk promotion of students to next class
• Automatic section assignment based on rules
• Promotion criteria based on attendance/marks (optional)
• Generate promotion report
• Handle exceptions individually

Navigate to Student → Grade Advancement to use this feature.

Yes Class repetition is supported:

• Mark student as "Detained" with reason
• Re-enroll in same class for new academic year
• Previous year data preserved in history
• Fee structure applied for repeated year

Yes Mid-year admissions are fully supported:

• Pro-rata fee calculation based on joining date
• Attendance tracking starts from enrollment date
• Previous marks entry option
• Section assignment to available seats

Yes Complete audit trail maintained:

• Section change history with date and reason
• Who made the change (user tracking)
• Reports showing all transfers within school

Use Student → Section Update to manage section changes.

Yes Multi-board support allows:

• Student can switch boards between academic years
• Board-specific fee structures applied
• Separate exam patterns and grading
• Historical records maintained for each board

Yes Transfer workflow includes:

• Parent can request transfer via portal
• No-dues verification automated
• Document clearance checklist
• Approval workflow for TC generation

Navigate to Student → Transfer to process transfers.

Yes TC issuance workflow:

• Request → Accounts Clearance → Library Clearance → Principal Approval → TC Generation
• Configurable approval levels per school
• Auto-block if fees pending
• Digital signature support

Yes TC numbering is customizable:

• CBSE format: [SchoolCode]/TC/[Year]/[Number]
• ICSE format: [AffiliationNo]/[Year]/[Number]
• State Board formats supported
• Book number and page number tracking

Yes Re-admission process:

• Search transferred student by name/admission number
• Restore previous data including academic history
• New enrollment with same or new admission number
• TC status updated as "Cancelled/Returned"

Yes Alumni management includes:

• Automatic move to alumni on TC issuance
• Alumni portal access (optional)
• Certificate regeneration for alumni
• Alumni analytics and reports

Yes Exit analytics provide:

• Reason-wise exit reports
• Class-wise attrition analysis
• Year-over-year comparison
• Early warning indicators

Yes Flexible fee configuration:

• Define fees per Board Type (CBSE, ICSE, State)
• Different fees per class (LKG to XII)
• Academic year-wise fee structures
• Category-wise variations (General, RTE, Staff Ward)

Use Fees → Fee Setup to configure fee structures.

Yes Installment options include:

• Monthly, Quarterly, Half-yearly, Annual plans
• Custom installment schedules
• Due date configuration per installment
• Installment-wise payment tracking

Yes Penalty configuration via Fees → Penalty Config:

• Fixed amount or percentage penalty
• Grace period before penalty applies
• Slab-based penalties (e.g., 10% for 1-15 days, 15% for 16-30 days)
• Maximum penalty cap
• Auto-calculation during payment

Yes Additional fee types supported:

• Transport: Route-based fees, distance slabs
• Hostel: Room type-based fees, mess charges
• Optional: Sports, Music, Dance, Coaching fees
• One-time: Admission, Caution deposit, Uniform

Use Fees → Assign Student Fee to link fees to students.

Yes Mid-year changes handled via:

• Revision effective date configuration
• Pro-rata calculation for existing students
• Adjustment entries for already paid students
• Audit trail of all fee changes

Yes Discount configuration via Fees → Discount Config:

• Percentage: 10%, 25%, 50%, 100%
• Fixed Amount: ₹5000, ₹10000, etc.
• Applicable to specific fee types or total fees

Yes Maximum discount limits:

• Set maximum discount amount (e.g., 25% discount capped at ₹10,000)
• Category-wise caps
• Annual discount budgets per school

Multiple Levels Discount application hierarchy:

• School Level: Apply to all students (via Fees → School Discount Apply)
• Board Level: CBSE students get X%, ICSE gets Y%
• Class Level: Class-wise concessions
• Student Level: Individual student discounts (via Fees → Student Discount Apply)

Configurable Discount stacking rules:

• Single Best: Only highest discount applies
• Cumulative: All applicable discounts stack
• Priority-based: Apply in defined priority order

Configure stacking rules in discount settings.

Yes Discount controls include:

• Approval workflow for discounts above threshold
• Document upload mandatory for certain discount types
• Income certificate verification for EWS discounts
• Sibling verification for sibling discounts
• Audit reports for discount usage

Yes Complete audit trail:

• Who applied the discount and when
• Approval chain history
• Discount modification history
• Discount removal tracking

Coming Soon Payment gateway integration roadmap:

• Razorpay, PayU, CCAvenue support planned
• UPI direct payment integration
• Bank-specific payment links

Currently supports offline payment recording via Fees → Student Payment.

Yes Partial payment features:

• Accept any amount towards dues
• Auto-adjust against oldest dues first (FIFO)
• Or apply to specific fee components
• Balance tracking and statements

Yes Refund workflow:

• Refund request initiation
• Approval workflow
• Refund amount calculation (pro-rata for TC cases)
• Refund receipt generation
• Adjustment against future fees option

Yes Receipt automation:

• Auto-email PDF receipt on payment
• SMS notification with receipt number
• WhatsApp receipt sharing (if configured)
• Receipt available in parent portal

Yes Reminder configuration:

• Days before due date reminders
• Overdue reminders (configurable frequency)
• SMS, Email, and WhatsApp channels
• Bulk reminder campaigns via Fees → Fee Dues

Yes Multiple attendance modes:

• Daily: Single attendance per day (via Students → Attendance)
• Period-wise: Attendance per period/class (configurable)
• Subject-wise: Track attendance per subject

Staff attendance is managed via Staff → Attendance.

Coming Soon Integration roadmap:

• Biometric device API integration
• RFID card swipe integration
• Face recognition attendance
• Mobile app check-in with geofencing

Yes Attendance correction features:

• Edit past attendance with mandatory reason
• Approval required for corrections beyond N days
• Audit log of all corrections
• Bulk correction for events (school closure, etc.)

Yes Eligibility rules:

• Minimum attendance percentage for exams (e.g., 75%)
• Auto-flag students below threshold
• Warning notifications to parents
• Condonation application workflow

Yes Parent portal shows:

• Daily attendance status
• Monthly attendance calendar view
• Attendance percentage and trends
• SMS/Email alerts for absence

Yes Board-specific exam setup via Exams → Schedule:

• CBSE: FA1, FA2, SA1, FA3, FA4, SA2 pattern
• ICSE: Unit tests + Board exam pattern
• State: Customizable per state board
• Custom exam patterns supported

Yes Grading configuration:

• Marks-based (out of 100)
• Grade-based (A+, A, B+, B, C, D, E)
• CGPA system
• Custom grade scales
• Board-specific grade mappings

Yes Bulk marks entry via Exams → Marks Update:

• Class-wise marks entry grid
• Subject teacher can enter their subject marks
• Excel import for bulk upload
• Validation rules for max marks

Yes Report card customization:

• School logo and header
• Subject grouping (Scholastic, Co-scholastic)
• Remarks section
• Attendance summary inclusion
• Multiple report card templates

Generate via Exams → Marks Report.

Yes Academic analytics:

• Class rank and section rank
• Subject-wise toppers
• Performance trend analysis
• Comparison with previous exams
• Export to Excel/PDF

Yes Certificate types available:

• Transfer Certificate (TC): For students leaving school
• Bonafide Certificate: Proof of enrollment
• Study Certificate: Confirmation of study period
• Conduct Certificate: Character certificate
• Date of Birth Certificate: DOB verification

Yes Template customization:

• School logo and header design
• Custom field placements
• Board-specific TC formats (CBSE, ICSE, State)
• Multiple templates per certificate type

Coming Soon QR verification features planned:

• Unique QR code per certificate
• Public verification URL
• Instant authenticity check
• Prevents forgery

Coming Soon Digital signature roadmap:

• DSC integration for authorized signatories
• e-Sign API integration
• Signature image embedding

Yes Reprint controls:

• Maximum reprint limit per certificate
• Approval required for reprints
• Reprint marked as "Duplicate"
• Reprint fee configuration
• Reprint log maintained

Yes Archival features:

• Configurable retention period (e.g., 10 years post-exit)
• Secure archive storage
• Read-only access to archived data
• Compliance with data retention laws

Yes Historical regeneration:

• Search alumni by name/admission number
• Regenerate certificates with original data
• Marked as "Duplicate" or "Reprint"
• Verification workflow for authenticity

Yes Policy enforcement:

• Auto-archive after configured period
• Data purge schedules (with approval)
• Retention exceptions for legal holds
• Compliance reporting

Yes Role management features:

• Predefined roles: Admin, Principal, Teacher, Accountant, Front Desk
• Create custom roles per school
• Clone and modify existing roles
• Role hierarchy support

Yes Granular permission control:

• Module-level access (Students, Fees, Exams, etc.)
• Action-level: View, Add, Edit, Delete, Export
• Field-level restrictions (e.g., hide fee details from teachers)

Yes Data scoping:

• Class teacher sees only assigned class/section
• Subject teacher sees only their subject data
• Coordinator sees their department
• Principal sees entire school

Configure via Staff → Assignments.

Yes Temporary access features:

• Time-bound access (valid from-to dates)
• Auto-expiry after defined period
• Audit log of temporary grants
• Extension workflow

Coming Soon IP restriction features planned:

• Whitelist school IP addresses
• Block access from unknown IPs
• VPN access configuration
• Geo-location restrictions

Yes Encryption standards:

• In Transit: TLS 1.2+ for all connections
• At Rest: AES-256 encryption for sensitive data
• Database encryption for PII fields
• Encrypted backups

Coming Soon Two-factor authentication roadmap:

• SMS OTP verification
• Email OTP verification
• Authenticator app support (Google, Microsoft)
• Mandatory 2FA for admin roles

Yes Password policy options:

• Minimum length requirement
• Complexity rules (uppercase, numbers, special chars)
• Password expiry period
• Password history (prevent reuse)
• Account lockout after failed attempts

Yes Audit logging features:

• All actions logged with timestamp and user
• Logs cannot be modified or deleted
• Separate audit database
• Retention as per compliance requirements
• Exportable for audits

Coming Soon Security alerts planned:

• Multiple failed login attempts
• Unusual access patterns
• Bulk data export alerts
• After-hours access warnings

Yes Data isolation approach:

• Each school has unique School ID
• All queries filtered by School ID
• No cross-school data access by default
• Separate file storage per school

Yes Shared master data:

• Common lookup tables (Designations, Categories)
• Shared fee templates (optional)
• Common certificate formats
• School-specific overrides supported

Yes Central/Group admin features:

• Dashboard with all schools' KPIs
• Consolidated reports
• Cross-school analytics
• Drill-down to individual school

Yes School-specific branding:

• School logo
• Header and footer customization
• Color theme (optional)
• Custom domain (optional)

Yes Onboarding automation:

• School setup wizard
• Bulk master data import
• Template-based configuration
• Checklist-driven setup

Yes Policy enforcement:

• Mandatory fields enforcement
• Fee structure guidelines
• Approval workflow standards
• Reporting requirements

Yes Performance monitoring:

• KPI dashboards per school
• Red/Amber/Green indicators
• Automated alerts for below-threshold metrics
• Comparative analysis

Yes Benchmarking features:

• School vs school comparison
• Region-wise benchmarks
• Year-over-year trends
• Best practices identification

Yes Parent portal features:

• Fees: View dues, payment history, download receipts
• Attendance: Daily status, monthly calendar, percentage
• Homework: Daily homework, assignments, submissions
• Results: Exam marks, report cards, rankings

Yes Certificate request workflow:

• Submit request via portal
• Track request status
• Pay certificate fee online (if applicable)
• Download certificate when ready

Yes Profile update features:

• Update phone number and email
• Change communication preferences
• Update emergency contacts
• Approval workflow for changes (optional)

Yes Notification channels:

• SMS alerts for important updates
• Email notifications
• In-app notifications
• WhatsApp integration (if configured)

Yes Student portal access:

• View daily homework via Student → Homework
• Access exam schedule
• View marks and report cards
• Download study materials

Coming Soon Online assignment features planned:

• File upload for assignments
• Submission deadline tracking
• Teacher feedback and grading
• Plagiarism check integration

Yes Certificate download:

• Download approved certificates in PDF
• Print-ready format
• Verification QR code included

Coming Soon Mobile app roadmap:

• iOS and Android apps
• Push notifications
• Offline mode for basic features
• Biometric login

Partial Communication integration:

• Email: Fully integrated via SMTP
• SMS: Integration with SMS gateway APIs
• WhatsApp: Business API integration (coming soon)

Yes Role-based messaging:

• Send to specific classes/sections
• Send to parents of specific categories
• Staff group messaging
• Individual targeting

Yes Emergency communication:

• Bulk SMS to all parents instantly
• Priority email delivery
• Pre-defined emergency templates
• Delivery confirmation tracking

Yes Localization support:

• Templates in multiple languages
• Regional language SMS
• Unicode support for Indian languages

Yes Communication audit trail:

• Message sent logs with timestamp
• Delivery status tracking
• Failed delivery reports
• Cost tracking for SMS

Yes GDPR compliance features:

• Data processing consent capture
• Right to access personal data
• Data portability support
• Data deletion requests

Yes FERPA compliance (for US schools):

• Student record access controls
• Parent access until age 18
• Directory information management
• Disclosure logging

Yes Data residency options:

• India data centers (primary)
• Region-specific deployment available
• Data never leaves configured region

Yes Consent management:

• Data collection consent during admission
• Photo/video consent
• Marketing communication consent
• Consent history maintained

Yes Audit export features:

• Export audit logs in Excel/CSV
• Date range filtering
• User-specific audit trails
• Module-specific exports

Yes Data deletion workflow:

• Deletion request submission
• Legal hold verification
• Selective data anonymization
• Deletion confirmation certificate

Yes Role-based dashboards:

• Principal: School-wide KPIs, admissions, fees collection
• Teacher: Class performance, attendance summary
• Accountant: Fee collection, dues, trends
• Parent: Child's performance summary

Coming Soon Custom report builder:

• Drag-and-drop report designer
• Select columns and filters
• Save and schedule reports
• Share reports with roles

Coming Soon Scheduled exports:

• Daily, weekly, monthly schedules
• Auto-email to recipients
• Multiple format support (Excel, PDF, CSV)

Coming Soon AI analytics roadmap:

• Student performance prediction
• Dropout risk identification
• Fee defaulter prediction
• Trend analysis and recommendations

Coming Soon BI integration:

• Power BI connector
• Tableau integration
• API for data extraction
• Real-time data sync

Yes Uptime commitment:

• 99.9% uptime SLA
• Scheduled maintenance windows
• Status page for real-time monitoring
• Incident communication protocol

Yes Support channels:

• Email support: 24/7
• Phone support: Business hours
• Chat support: Extended hours
• Emergency hotline for critical issues

Yes Disaster recovery:

• Daily automated backups
• Geo-redundant backup storage
• Point-in-time recovery
• DR drills conducted quarterly

Yes Update management:

• Updates during off-hours (typically 2-5 AM)
• Advance notification to schools
• Release notes provided
• Rollback capability if issues

Yes Feature request process:

• Submit via support portal
• Voting mechanism for popular requests
• Roadmap visibility
• Beta testing opportunities

Yes Scalability architecture:

• Horizontal scaling support
• Database sharding capability
• CDN for static assets
• Auto-scaling based on load

Coming Soon AI features roadmap:

• Predict attendance patterns
• Identify at-risk students
• Suggest interventions
• Trend forecasting

Coming Soon Blockchain integration:

• Immutable certificate storage
• Instant verification globally
• Tamper-proof records

Coming Soon LMS integration roadmap:

• Moodle integration
• Google Classroom sync
• Microsoft Teams integration
• SSO support

Coming Soon Government integration:

• UDISE+ data submission
• State education portal APIs
• Scholarship portal integration
• RTE compliance reporting

Yes Excel import features:

• Download template with required columns
• Bulk student data import
• Bulk staff data import
• Fee structure import
• Validation before import

Use Student → Bulk Registration or Staff → Bulk Registration.

Yes Legacy migration support:

• Data mapping from old system
• Historical data preservation
• Phased migration approach
• Parallel run period

Yes Import validation:

• Mandatory field checks
• Data format validation (dates, phone numbers)
• Duplicate detection
• Reference data validation
• Error report generation

Yes Staged migration approach:

• Phase 1: Master data (Classes, Sections, Staff)
• Phase 2: Student data
• Phase 3: Fee data
• Phase 4: Historical data (attendance, marks)

Yes Rollback capability:

• Pre-migration backup created
• Import batch tracking
• Batch-level rollback possible
• Full restore if needed